Highly motivated Virtual Assistant with over 3 years of BPO experience supporting U.S.-based healthcare and telecommunications clients. HIPAA compliant and results-driven.
Specialized support designed to streamline your operations and enhance member satisfaction.
Expert member service, claims processing, and eligibility verification for U.S.-based healthcare providers.
Comprehensive email & calendar management, appointment scheduling, and task prioritization for busy professionals.
Proficiency in Salesforce, Genesys Cloud, and detailed record-keeping using Google Workspace and MS Office.
Provided end-to-end healthcare member support for U.S.-based clients via phone, email, and ticketing systems.
Delivered administrative support to U.S. prepaid telecom customers handling high-volume inbound inquiries.
Oversaw daily branch operations, inventory monitoring, and sales reporting.
Salesforce, Genesys Cloud
Google Workspace, MS Office
Avaya, Zoom, MS Teams
Ticketing & Customer Databases
2023 — 2024
Undergraduate Studies
2021 — 2022
Senior High School Graduate
I'm currently looking for long-term client relationships where I can contribute my healthcare and admin expertise.
rickcabugnason21@gmail.com
+63 994 601 2923
Iloilo City, Philippines